Terms and Conditions of Service

The acceptance of a person to stay at Hope Villa Care Home involves a special relationship being formed around the specialist care being provided by the home. However, in order to do so, we have to maintain an extensive establishment at a financial cost and therefore we have to define the relationship in business terms constituting a contract. These terms are intended to protect you and us from any misunderstandings and are for our mutual benefit.

A contract is an important legally binding document detailing our general terms and conditions of service and you should read it carefully. You may like to seek independent legal advice as it is important that you have read and understood these terms and conditions before entering into this agreement.

We may at times request to see a legal authority to act on behalf of a resident such as a Power of Attorney. We request that a legal representative witness the documents and all fees paid in full before admission to the care home.

From time to time, we make amendments to our terms and conditions to reflect changing circumstances that affect the home and the way in which it is operated. We will always give residents at least one months’ notice of any changes to our terms and conditions and the amended terms and conditions will then apply.

A summary of our contract includes:

• the cost of care and payment terms
• the notice period for any increases
• any deposits or advance payments required
• the type of accommodation provided
• the level of care to be provided
• any additional fees and charges that may be incurred
• what happens if residents are temporarily absent from the care home (for example, they are in hospital)
• the terms of cancellation of the contract, both on your part and on that of the care home